Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary based on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, with shipping taking an additional 3-7 business days. You’ll receive a tracking number once your order has shipped.
To create an account, click on the “Sign Up” or “Create Account” link on our website. Fill in the required information, including your email address and a secure password. Once submitted, you’ll receive a confirmation email. Follow the instructions in the email to activate your account.
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To change your shipping address, log into your account and navigate to the “Account Settings” or “Profile” section. From there, you can update your shipping address. If your order has already been placed, please contact our customer support team as soon as possible.
For your security, we do not store your credit card information. All transactions are processed through a secure payment gateway, ensuring your financial data is protected.
ales tax is applicable based on your location and will be calculated at checkout. If you have any questions regarding specific tax rates, please contact our customer support.
We offer international shipping to many countries. You can check if we ship to your location by entering your address during the checkout process. If you have any concerns, please reach out to our customer support team.
Most items in your order will be shipped together in one package. However, if you have ordered from multiple locations or if items are on backorder, they may be shipped separately. You will be notified if that is the case.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of receipt. Items must be unopened and in their original packaging. If you wish to return an item, please contact our customer support team for specific instructions.
If you received an incorrect item, please notify our customer support within 7 days of delivery. We’ll provide instructions for returning the wrong item and ensure you receive the correct one.
In the unfortunate event that your order arrives damaged, please take a photo of the damaged item and contact our customer support within 48 hours. We will assist you in resolving the issue quickly.
After initiating a return, our customer support team will provide you with the appropriate mailing address. Please ensure that the item is securely packaged to prevent any further damage during transit.
You can reach our customer support team via email or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
If you realize that you’ve entered an incorrect shipping address after placing your order, please contact us immediately. We can update your address as long as the order has not yet shipped.
You may request changes or cancellations within 24 hours of placing your order. Please reach out to our customer support for assistance with this process.
Yes! If an item is sold out, you may have the option to pre-order it. Please check the product page for availability details and estimated shipping times.